Subject: Re: Refund Not initiated yet: Case id - 1936953 Order Number: 9615585847
From: Manish Kumar <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 25 Jan 2021 02:54:59 -0700 (MST)

Please do the needful. 

From: "Manish Kumar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Sunday, January 24, 2021 5:00:11 PM 
Subject: Refund Not initiated yet: Case id - 1936953 Order Number: 9615585847 

Hi Team, 

As per the response on the child ticket "Below AWB processed done." however the refund is still not reflecting on Hybris. 

Problem statement: Refund Not initiated yet 

Child ticket: 1940420 
Case id - 1936953 
Order Number: 9615585847 
Order Created: Nov 19, 2020 
Tracking id - 46043655991 
Return request created: 11/22/20 10:18 AM 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 26 Nov 2020 02:45 PM still the refund for the same has not been initiated. 

Regards, 
Ishan