Subject: Refund Not Processed/ 6260849873
From: "Osam Thabit. Qaid" <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 25 Jan 2021 00:28:20 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : ​Jan 4, 2021 
Order ID: ​6260849873 
Return Tracking ID: ​CRDSAL0144244721 
Assistance Required: Need refund for customer 

Issue Description: order was placed on Jan 4, 2021 and was shipped to SAUDI-POST on 1/4/21, However as per SAUDI-POST website the order has been returned to shipper on Jan 10 2021 and till now the status on hybris is NOT_DELIVERED and we can not see any refund or RMA for the order as it not delivered to customer. 
Kindly process the refund asap . 

Regards, 
Osam