Subject: Re: Feedback for Order ID 8376786454
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 24 Jan 2021 22:35:54 -0700 (MST)

Hi Jessie, 

We apologize for that. 

Will keep on checking these kind of cases and will make the needful escalations are done properly. 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Saurabh Dadu" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, January 24, 2021 4:26:04 PM 
Subject: Feedback for Order ID 8376786454 

Hi Team, 

This case was initially raised to us April of last year. 

This was an on validation cancelled order and we have informed the customer nothing has been captured, however, the customer was insisting that a charge was made and even provided the bank statement which confirms the charge as well as the transaction ID. 

Instead of escalating to finance to double check on the said charge, we have closed the case informing the customer that reversal will take place. 

Customer came back to us with the same complaint and has raised the same to the ministry. 

Ensure that we cross check and escalate such cases. The customer did present a proof for the charge which we can use to cross check with finance. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

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