Subject: Late refund (Cancelled RMA)/6263463873
From: PRINCE MALIK <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 24 Jan 2021 22:18:31 -0700 (MST)

Hi Team, 

Ticket-2017461 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Jan 12, 2021 
Order ID: 6263463873 
RMA: 1000449022 
Tracking ID: 46402601420 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Prince