Subject: Re: Customer complaint- online order - 9627396818
From: Apoorv Joshi <[email-masked]>
To: Faraz Lohani <[email-masked]>
Cc: Ron Thomas <[email-masked]>, raveen sethupathy <[email-masked]>, Jessie Caparas <[email-masked]>, Durga Prasad <[email-masked]>, Jainul Ameer Mohammed Hussain <[email-masked]>, Suhana Valappil <[email-masked]>, Marita Dsouza <[email-masked]>, lmscontentqa <[email-masked]>, namrita kanjani <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <
Date: Sun, 24 Jan 2021 08:06:09 -0700 (MST)

Hi Faraz, 

Voucher has been shared with the customer. 

Regards, 
Apoorv 

From: "Faraz Lohani" <[email-masked]> 
To: "Ron Thomas" <[email-masked]>, "raveen sethupathy" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Durga Prasad" <[email-masked]>, "Jainul Ameer Mohammed Hussain" <[email-masked]>, "Suhana Valappil" <[email-masked]>, "Marita Dsouza" <[email-masked]>, "lmscontentqa" <[email-masked]>, "namrita kanjani" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Mohd Rafeeq" <[email-masked]>, "Fouad Omro" <[email-masked]>, "Sangit Kunwar" <[email-masked]>, "Centrepoint Ajman City Centre" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jason Coan" <[email-masked]> 
Sent: Sunday, January 24, 2021 8:03:09 PM 
Subject: RE: Customer complaint- online order - 9627396818 

Hi [ mailto:[email-masked] | 
@seeta.seeta ] [ mailto:[email-masked] | 
@Fauzan Ahmad, Musalman ] [ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] , 

Please forward the below mentioned voucher code to the customer ASAP as per the order number mentioned above. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[email-masked] 

From: Ron Thomas <[email-masked]> 
Sent: Sunday, January 24, 2021 6:17 PM 
To: Faraz Lohani <[email-masked]>; Raveen Sethupathy <[email-masked]>; Jessie Caparas <[email-masked]>; Durga Prasad <[email-masked]>; Jainul Ameer Mohammed Hussain <[email-masked]>; Suhana Valappil <[email-masked]>; Marita Dsouza <[email-masked]>; lmscontentqa <[email-masked]>; Namrita Kanjani <[email-masked]> 
Cc: Mohd Rafeeq <[email-masked]>; Fouad Omro <[email-masked]>; Sangit Kunwar <[email-masked]>; Centrepoint Ajman City Centre <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jason Coan <[email-masked]> 
Subject: Re: Customer complaint- online order - 9627396818 

Hi [ mailto:[email-masked] | 
@Faraz Lohani ] 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: 268-LZ6K-SXWX-69AW-9 

Start Date: 24.01.2021 00:00:00|End Date: 24.02.2021 23:59:00 

Type: Serial Voucher|Concept: LIFESTYLE|Territory: UAE|Checkout Site: N/A 

Value: 50 AED|Minimum Threshold Value: 55 AED|Maximum Discount: N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

Kindly verify the above code. 

Regards, 

Ron Thomas 

Web Team | Landmark Group 

T: +97145172134 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, January 24, 2021 at 3:37 PM 
To: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Durga Prasad < [ mailto:[email-masked] | [email-masked] ] >, Jainul Ameer Mohammed Hussain < [ mailto:[email-masked] | [email-masked] ] >, Suhana Valappil < [ mailto:[email-masked] | [email-masked] ] >, Marita Dsouza < [ mailto:[email-masked] | [email-masked] ] >, lmscontentqa < [ mailto:[email-masked] | [email-masked] ] >, Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] >, Ron Thomas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohd Rafeeq < [ mailto:[email-masked] | [email-masked] ] >, Fouad Omro < [ mailto:[email-masked] | [email-masked] ] >, Sangit Kunwar < [ mailto:[email-masked] | [email-masked] ] >, Centrepoint Ajman City Centre < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Jason Coan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer complaint- online order - 9627396818 

Hi team, 

A gentle reminder as the customer is waiting. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[ mailto:[email-masked] | [email-masked] ] 

From: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 24, 2021 10:07 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Durga Prasad < [ mailto:[email-masked] | [email-masked] ] >; Jainul Ameer Mohammed Hussain < [ mailto:[email-masked] | [email-masked] ] >; Suhana Valappil < [ mailto:[email-masked] | [email-masked] ] >; Marita Dsouza < [ mailto:[email-masked] | [email-masked] ] >; lmscontentqa < [ mailto:[email-masked] | [email-masked] ] >; Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] >; Ron Thomas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohd Rafeeq < [ mailto:[email-masked] | [email-masked] ] >; Fouad Omro < [ mailto:[email-masked] | [email-masked] ] >; Sangit Kunwar < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Ajman City Centre < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jason Coan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Customer complaint- online order - 9627396818 

[ mailto:[email-masked] | @Ron Thomas ] Fyi. 

Regards, 

Raveen Sethupathy 

Team Lead - Ecommerce Content Merchandising 

Web Team | Landmark Group 

m: +971566909499 

t: +97145172141 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 24, 2021 10:02 AM 
To: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Durga Prasad < [ mailto:[email-masked] | [email-masked] ] >; Jainul Ameer Mohammed Hussain < [ mailto:[email-masked] | [email-masked] ] >; Suhana Valappil < [ mailto:[email-masked] | [email-masked] ] >; Marita Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >; lmscontentqa < [ mailto:[email-masked] | [email-masked] ] >; Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohd Rafeeq < [ mailto:[email-masked] | [email-masked] ] >; Fouad Omro < [ mailto:[email-masked] | [email-masked] ] >; Sangit Kunwar < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Ajman City Centre < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jason Coan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer complaint- online order - 9627396818 

[ mailto:[email-masked] | @lmscontentqa ] 

Any update on the below voucher? 

This case is urgent and the customer is expecting to get the voucher today. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 23, 2021 12:28 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Durga Prasad < [ mailto:[email-masked] | [email-masked] ] >; Jainul Ameer Mohammed Hussain < [ mailto:[email-masked] | [email-masked] ] >; Suhana Valappil < [ mailto:[email-masked] | [email-masked] ] >; Marita Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >; lmscontentqa < [ mailto:[email-masked] | [email-masked] ] >; Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohd Rafeeq < [ mailto:[email-masked] | [email-masked] ] >; Fouad Omro < [ mailto:[email-masked] | [email-masked] ] >; Sangit Kunwar < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Ajman City Centre < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jason Coan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer complaint- online order - 9627396818 

Hi [ mailto:[email-masked] | 
@lmscontentqa ] [ mailto:[email-masked] | 
@Namrita Kanjani ] [ mailto:[email-masked] | 
@Raveen Sethupathy ] , 

Please note to revise the voucher details as follows: 

Amount : 50 AED 

Threshold : 55 AED 

Validity : 1 Month 

Concept : Lifestyle 

Please issue the voucher to customer as soon as possible as the customer is waiting. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[ mailto:[email-masked] | [email-masked] ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 23, 2021 12:01 PM 
To: Durga Prasad < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Jainul Ameer Mohammed Hussain < [ mailto:[email-masked] | [email-masked] ] >; Suhana Valappil < [ mailto:[email-masked] | [email-masked] ] >; Marita Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >; lmscontentqa < [ mailto:[email-masked] | [email-masked] ] >; Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohd Rafeeq < [ mailto:[email-masked] | [email-masked] ] >; Fouad Omro < [ mailto:[email-masked] | [email-masked] ] >; Sangit Kunwar < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Ajman City Centre < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jason Coan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer complaint- online order - 9627396818 
Importance: High 

Hi [ mailto:[email-masked] | 
@Durga Prasad ] 

We will be calling the customer to update again. 

We are just waiting for the voucher to be issued by content team. 

[ mailto:[email-masked] | @lmscontentqa ] [ mailto:[email-masked] | 
@Namrita Kanjani ] [ mailto:[email-masked] | 
@Raveen Sethupathy ] [ mailto:[email-masked] | 
@Marita Dsouza ] we need the voucher issue for this customer the soonest please. 

Amount : 34 AED 

Threshold : 35 AED 

Validity : 1 Month 

Concept : Lifestyle 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Durga Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 22, 2021 8:09 PM 
To: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Jainul Ameer Mohammed Hussain < [ mailto:[email-masked] | [email-masked] ] >; Suhana Valappil < [ mailto:[email-masked] | [email-masked] ] >; Marita Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohd Rafeeq < [ mailto:[email-masked] | [email-masked] ] >; Fouad Omro < [ mailto:[email-masked] | [email-masked] ] >; Sangit Kunwar < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Ajman City Centre < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >; Jason Coan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Customer complaint- online order - 9627396818 

Hi all, 

Please note that this customer concern is still not resolved, and the customer has again approached the store for online team's urgent intervention and closure . 

Thanks. 

Regards, 

Durga Prasad 

Ajman City Centre 

Mob : +971569970495 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 17, 2021 4:12 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Durga Prasad < [ mailto:[email-masked] | [email-masked] ] >; Jainul Ameer Mohammed Hussain < [ mailto:[email-masked] | [email-masked] ] >; Suhana Valappil < [ mailto:[email-masked] | [email-masked] ] >; Marita Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohd Rafeeq < [ mailto:[email-masked] | [email-masked] ] >; Fouad Omro < [ mailto:[email-masked] | [email-masked] ] >; Sangit Kunwar < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Ajman City Centre < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer complaint- online order - 9627396818 

Hi [ mailto:[email-masked] | 
@Suhana Valappil ] [ mailto:[email-masked] | 
@Marita Dsouza ] , 

Please issue a voucher for the above-mentioned order number for the details as mentioned below: 

Amount : 34 AED 

Threshold : 35 AED 

Validity : 1 Month 

Concept : Lifestyle 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[ mailto:[email-masked] | [email-masked] ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 14, 2021 8:37 PM 
To: Durga Prasad < [ mailto:[email-masked] | [email-masked] ] >; Jainul Ameer Mohammed Hussain < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohd Rafeeq < [ mailto:[email-masked] | [email-masked] ] >; Fouad Omro < [ mailto:[email-masked] | [email-masked] ] >; Sangit Kunwar < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Ajman City Centre < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer complaint- online order 
Importance: High 

[ mailto:[email-masked] | @Faraz Lohani ] 

Please get this concern sorted. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Durga Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 14, 2021 8:32 PM 
To: Jainul Ameer Mohammed Hussain < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohd Rafeeq < [ mailto:[email-masked] | [email-masked] ] >; Fouad Omro < [ mailto:[email-masked] | [email-masked] ] >; Sangit Kunwar < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint Ajman City Centre < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Customer complaint- online order 

Hi Hussain, 

As discussed, please note that below mentioned customer did an online purchase where he used one of the voucher he was entitled to, during cancellation of one of the item the right amount was not refunded/ returned to him. He is really annoyed with the online treatment and lack of transparency where he has spoken to numerous representatives with satisfactory answers, this includes a written complaint mentioned below. Please escalate it to the team and help in reaching customer with appropriate solution. 

Customer name - Nadia tadrous 

Contact details - 0567007112 

Order no. - 9627396818 

Complaint no. - 1968878 

Thanks. 

Regards, 

Durga Prasad 

Ajman City Centre 

Mob : +971569970495 

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