Subject: Re: Missing item/Refund approval: Case id - 1919556 Order ID: 6253908065 Retrun Tracking ID: 46390892855
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Date: Sun, 24 Jan 2021 05:46:03 -0700 (MST)

Any update? 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, January 13, 2021 4:05:33 PM 
Subject: Missing item/Refund approval: Case id - 1919556 Order ID: 6253908065 Retrun Tracking ID: 46390892855 

Hi Team, 

Problem Statement: Item has been colleted as per the customer however it has not recived at conloc team 

Order Date: 12/12/2020 
Case id - 1919556 
Order ID: 6253908065 
Retrun Tracking ID: 46390892855 

RMA - 1000342021 
RMA created: 12/14/2020 

Number of returned items: 9 
Amount needs to be refunded: SAR 419.26 

Assistance Required: Missing item/Refund approval 

Issue Description: The customer has reported that the item has been collected from him and he has not received any return slip from the courier agent however the tracking status is invalid at this moment. 

Case history: The customer has reported the issue on 12/26/20200 and we have created the child ticket #1943934 and as per the response we have not received the item 

Customer History: The customer has been shopping with us since 12/5/2019 and has completed total 23 orders till now. 

Regards, 
Manish