Subject: RE: Bank transfer not done Case id - 1858313 Order Number: 8216828532 Hybris Ticket: 03754012
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mustafa Chakki <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Harish Thakor <[email-masked]>, Escalations Dxbteam <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Sun, 24 Jan 2021 12:09:09 +0000

@Mustafa Chakki<mailto:[email-masked]>

Do you see this ticket in Hybris?

03754012

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, January 24, 2021 1:45 PM
To: Jessie Caparas <[email-masked]>
Cc: Mustafa Chakki <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Harish Thakor <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Bank transfer not done Case id - 1858313 Order Number: 8216828532 Hybris Ticket: 03754012

External email sender, please take precaution.
Hi Jessie,

Please assist in getting an update on the below. Case pending since Dec, customer is now frustrated.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 21, 2021 1:25:01 PM
Subject: RE: Bank transfer not done  Case id - 1858313  Order Number: 8216828532 Hybris Ticket: 03754012

@Mustafa Chakki<mailto:[email-masked]>

Any update on the below?

Its been pending from December 2020

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas
Sent: Thursday, January 14, 2021 7:27 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank transfer not done Case id - 1858313 Order Number: 8216828532 Hybris Ticket: 03754012
Importance: High

@Mustafa Chakki<mailto:[email-masked]>

For your help please.

Please update the ticket in Hybris which CS team has added on December 17.

It is KWD 31.5 because there were 2 cancellations made.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 14, 2021 7:24 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank transfer not done Case id - 1858313 Order Number: 8216828532 Hybris Ticket: 03754012

External email sender, please take precaution.
Hi Jessie,

Please assist in closing the below case for Bank Transfer KW.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 8, 2021 1:28:02 PM
Subject: Bank transfer not done  Case id - 1858313  Order Number: 8216828532 Hybris Ticket: 03754012

Hi Team,

Problem statement: Bank transfer not done

Case id - 1858313

Order Number: 8216828532
Hybris Ticket: 03754012
Order Created: 11/23/2020
Bank tranfer request created: 12/17/2020
​
Assistance Required: Bank transfer needs to be processed on a priority

Regards,
Manish

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com