Subject: RE: Order not placed while the card debited - Ticket ID 1861058
From: Malik Ismail <[email-masked]>
To: Mohammed Athar <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>
Date: Sun, 24 Jan 2021 11:26:25 +0000

Thanks Athar.

@Apoorv Joshi<mailto:[email-masked]> – please get customer bank details.

From: Mohammed Athar <[email-masked]>
Sent: Saturday, January 23, 2021 12:18 AM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>
Subject: RE: Order not placed while the card debited - Ticket ID 1861058

Hi Malik,

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 19, 2021 3:40 PM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order not placed while the card debited - Ticket ID 1861058

Hi Athar,

08-Dec-2020

From: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 19, 2021 3:20 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order not placed while the card debited - Ticket ID 1861058

Hi Malik,

Is the below transaction date is Dec 8th or Aug 8th ?

Going forward please mention the date format as DD-MMM-YY to avoid any confusion.

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 18, 2021 9:03 PM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order not placed while the card debited - Ticket ID 1861058

Hi Athar,

PFB. Please check and confirm.

Order ID 6252666297
Authorization Code 898843
Card Number     484783******4414
Amount 99.10
Date 2020-12-08

Regards,
Malik
From: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 16, 2021 3:06 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order not placed while the card debited - Ticket ID 1861058

Hi jessie,

We are unable to find the payment details with the given information.

Please provide us the auth code or order number or the correct card number to check the exact payment status.

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 14, 2021 11:43 AM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>
Subject: FW: Order not placed while the card debited - Ticket ID 1861058

Hi @Mohammed Athar<mailto:[email-masked]>

Can you please check and confirm on this case?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 14, 2021 12:33 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order not placed while the card debited - Ticket ID 1861058

External email sender, please take precaution.
Hi Team,

Please assist in checking on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 30, 2020 8:00:00 AM
Subject: Re: Order not placed while the card debited - Ticket ID 1861058

Hi Malik,

Kindly assist us on the below case.

Regards.
Fauzan

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 25 December, 2020 12:55:34
Subject: Re: Order not placed while the card debited - Ticket ID 1861058

Hi Malik,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 25 December, 2020 01:59:52
Subject: Order not placed while the card debited - Ticket ID 1861058

Hi Team,

WIth regards to ticket id 1861058, the customer is complaining that the order has not been placed successfully, while the card has been debited. The customer has shared the transaction details for the same. Attached screenshot for the same.

Amount: SAR 99.10
Date: Dec 08, 2020
Transaction ID: 900002

Kindly assist with the refund.

Regards,
Nikhil.

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