Subject: RE: [#1963525] - Re: !تم تأكيد الطلب
From: Malik Ismail <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 24 Jan 2021 10:48:26 +0000

Hi Team,

For the subject ticket , agent mentioned free shipping for orders above SAR 200 which is wrong.

Also, mentioned refund request raised to finance team to process refund. Where is the request ? not able to find.

Finally , he request for compensation voucher without any details. Concept ,amount of RV , Threshold & validity should be mention.

Please check and coach the agent .

Regards,
Malik
From: Raveen Sethupathy <[email-masked]>
Sent: Sunday, January 24, 2021 9:42 AM
To: [email-masked]; Ron Thomas <[email-masked]>; Centrepoint <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Re: [#1963525] - Re: !تم تأكيد الطلب

@Malik Ismail<mailto:[email-masked]>

Regards,

Raveen Sethupathy

Team Lead - Ecommerce Content Merchandising

Web Team | Landmark Group

m: +971566909499

t: +97145172141

________________________________
From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 23, 2021 8:23 PM
To: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Ron Thomas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1963525] - Re: !تم تأكيد الطلب

External email sender, please take precaution.
Hi Team,

Problem Statement: Extra paid of SAR 10

Order Date : Jan 6, 2021
Order ID:  6261593303
Concept: Centrepoint
Tracking ID: Z2800395

Assistance Required: Give a compensation voucher of SAR 10

Issue Description: Customer claiming that he paid SAR10 extra for shipment charge as his order was above SAR100, and as per our previous policy, he should have payed nothing for shipment, however, he paid SAR10 as per our current policy(not updeted) that is FREE SHIPMENT ABOVE 200. Kindly give him a compensation voucher of SAR10.

Regards,
Fahim

1963525:1125156
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