Subject: Re: Refund process -6261405491
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Jan 2021 10:09:41 +0000

Dear Fauzan,     We have published the status, please find the below payload for your reference     {   "customer_shipment_id": "CRDSAL0147525921",   "customer_shipment_status": "RTOInitiated",   "customer_shipment_sub_status": "",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "reverse",   "event_timestamp": "2021-01-20 14:26:00",   "entry_type": "Hybris",   "order_id": "6261405491",   "chargeable_weight": "",   "scac": "SAU",   "seller_organization_code": "LMG_KSA",   "ship_node": "2299999",   "tracking_id": "CRDSAL0147525921",   "reference_number": "CRDSAL0147525921" }         As of now we are proceeding with the ticket # 194864 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.      An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident. You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/80686477ade2463f5c61a6fa5a348a3898c50d06d5e82aa8527d6909fcd64298 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Nishant Kamal Technical Engineer | FarEye           Call: +91 70-6595-6595  || www.getfareye.com        Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Sun, 24 Jan at  9:17 AM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team, 

 
 Pl change the status. 

 

 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Saturday, January 23, 2021 3:14 PM 
To: [email-masked] 
Cc: [email-masked]; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]> 
Subject: Re: Refund process -6261405491 

 

 
External email sender, please take precaution.

 

 

 Dear Vishwajeet, 

 

   

 
 We need your confirmation to proceed with the above request. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/80686477ade2463f5c61a6fa5a348a3898c50d06d5e82aa8527d6909fcd64298 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 
Thanks and Regards,

 

  

 

Nishant Kamal 
Technical Engineer |
FarEye 

 

 

 

 

 

 
 
Call: +91 70-6595-6595

 

 
 || www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Sat, 23 Jan at 4:38 PM
, Fauzan Ahmad . Musalman <[email-masked]> wrote:

 

 
 
Hi Team,

 

  

 
 
 With reference to order #6261405491

 

 Order Date: Jan 6, 2021

 

 AWB: CRDSAL0147525921

 

  

 
 
 As per SaudiPost website the shipment has been returned to origin on
20/01/2021, Kindly update the status in Fareye as RTO to process refund for customer.

 

  

 
 
 Regards, 

 
 
 Fauzan 

 

   

 

 
 
From:
"Sohaib Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, January 23, 2021 12:08:40 PM 
Subject: Refund process -6261405491

 

   

 
 
 Hi Team, 

 

 
 
 Problem Statement: Refund Process 

 

 
 
 Order Date : 06/01/2021 

 
 
 Order ID: 6261405491 

 
 
 Tracking ID: CRDSAL0147525921 

 

 
 
 Assistance Required: update to NDR 

 

 
 
 Issue Description: The order has been returned to origin destination RTO, kindly Update to NDR to complete the procedure of refund. do the needful ASAP. 

 

 
 
 Regards, 

 
 
 Sohaib 

 

   

 

 
 
194864:211857

 

 

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