Subject: Re: Bank transfer not done Case id - 1858313 Order Number: 8216828532 Hybris Ticket: 03754012
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Mustafa Chakki <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Harish Thakor <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 24 Jan 2021 02:45:29 -0700 (MST)

Hi Jessie, 

Please assist in getting an update on the below. Case pending since Dec, customer is now frustrated. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Mustafa Chakki" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Harish Thakor" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, January 21, 2021 1:25:01 PM 
Subject: RE: Bank transfer not done Case id - 1858313 Order Number: 8216828532 Hybris Ticket: 03754012 

[ mailto:[email-masked] | @Mustafa Chakki ] 

Any update on the below? 

Its been pending from December 2020 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Jessie Caparas 
Sent: Thursday, January 14, 2021 7:27 PM 
To: Apoorv Joshi <[email-masked]>; Mustafa Chakki <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Harish Thakor <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Bank transfer not done Case id - 1858313 Order Number: 8216828532 Hybris Ticket: 03754012 
Importance: High 

[ mailto:[email-masked] | @Mustafa Chakki ] 

For your help please. 

Please update the ticket in Hybris which CS team has added on December 17. 

It is KWD 31.5 because there were 2 cancellations made. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 14, 2021 7:24 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Bank transfer not done Case id - 1858313 Order Number: 8216828532 Hybris Ticket: 03754012 

External email sender, please take precaution. 

Hi Jessie, 

Please assist in closing the below case for Bank Transfer KW. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 8, 2021 1:28:02 PM 
Subject: Bank transfer not done Case id - 1858313 Order Number: 8216828532 Hybris Ticket: 03754012 

Hi Team, 

Problem statement: Bank transfer not done 

Case id - 1858313 

Order Number: 8216828532 

Hybris Ticket: 03754012 

Order Created: 11/23/2020 

Bank tranfer request created: 12/17/2020 

​ 

Assistance Required: Bank transfer needs to be processed on a priority 

Regards, 

Manish 

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