Subject: Re: Need To Cancel The Order Under The Order ID: 9609821577
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sun, 24 Jan 2021 02:04:03 -0700 (MST)

Hi Imran, 

Kindly advise if any update on the below, items are still not cancelled in this order and the customer is now threatening for MOC. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohd Imran" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Ishan Ahuja" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "malik ismail" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Saturday, January 16, 2021 2:08:43 PM 
Subject: RE: Need To Cancel The Order Under The Order ID: 9609821577 

Hi [ mailto:[email-masked] | 
@Jessie Caparas ] , 

Below request is still in process. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Jessie Caparas <[email-masked]> 
Sent: Thursday, January 14, 2021 6:27 PM 
To: Apoorv Joshi <[email-masked]>; Mohd Imran <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Ishan Ahuja <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: RE: Need To Cancel The Order Under The Order ID: 9609821577 

[ mailto:[email-masked] | @Mohd Imran ] 

Once you are back on Saturday, kindly update us for the below SR. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 14, 2021 6:24 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Ishan Ahuja < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Need To Cancel The Order Under The Order ID: 9609821577 
Importance: High 

External email sender, please take precaution. 

Hi Jessie, 

Please advise if any update on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Ishan Ahuja" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 13, 2021 4:32:44 PM 
Subject: RE: Need To Cancel The Order Under The Order ID: 9609821577 

Raised to tech [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fsc_request.do%3Fsys_id%3Dfd62a037db6de49434fed4bdd39619ef%26sysparm_record_target%3Dsc_request%26sysparm_catalog%3De0d08b13c3330100c8b837659bba8fb4%26sysparm_catalog_view%3Dcatalog_default&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C44f49e56ba6a48a1bb7e08d8b8986ac8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637462312052119460%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dob81c%2BYF2jQnh0CDajq1NHG%2B193q11HqZ0Ec0vaYpA%3D&reserved=0 | 
REQ0202100 ] 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 13, 2021 3:01 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ishan Ahuja < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Need To Cancel The Order Under The Order ID: 9609821577 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 9609821577 

Kindly assist in cancellation of the following items in the above order, order placed since Oct 24, 2020 and no consignment detals in this order. Customer is chasing for their refund. The items that needs to be cancelled are as follows: 

162645612 - - Juniors Closed Feet Sleepsuit with Long Sleeves - Set of 3 

162607429 - - Juniors Assorted Closed Feet Sleepsuit with Long Sleeves - Set of 3 

162358674 - - Juniors Printed 5-Piece Clothing Set 

162161119 - - Giggles Printed 4-Piece Gift Set 

162161279 - - Juniors 21-Piece Gift Set 

162598647 - - Giggles Textured 4-Piece Bathrobe Set 

159768435 - - Minnie Mouse Embroidered Blanket with Hood – 78x95 cms 

162377422 - - Giggles Embroidered Receiving Blanket with Hood - 70x70 cms 

160778894 - - Juniors Elephant Shaped Pillow 

153074054 - - Juniors Quilted Mattress - 70x130 cms - QTY 2 

Concept: Babyshop 

Partial cancellation is getting failed everytime. Thank you for your help! 

Regards, 

APoorv 

From: "Ishan Ahuja" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 27 December, 2020 17:10:13 
Subject: Need To Cancel The Order Under The Order ID: 9609821577 

Hi Team, 

The order has placed on Oct 24, 2020 but order has not shipped. 

We have also received the information from the customer that she want her order to be cancelled, we have also tried to partial cancellation the order but status shows failed. 

So we request you please cancel the order. 

Order ID: 9609821577 

Regards 

Ishan 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C44f49e56ba6a48a1bb7e08d8b8986ac8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637462312052129452%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AHE5m6SEHfkXLR7I1jTa0WO4SEhDCpTTpEli%2FHZlNgQ%3D&reserved=0 | 
www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com