Subject: Refund -6237050004
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mohammad Musaed <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 23 Jan 2021 02:20:41 -0700 (MST)

Hi Team, 

With reference to order # 6237050004 
RMA: 1000122891 
Amount: SAR64.60 
As per hybris the refund has been done on (Manually refunded by payfort), But customer still complaining that he has not got the refund and share the bank statement PFA. 

Kindly check and share with us the RRN to close the case. 

Thank you for your help. 

Regards. 
Fauzan 

From: "Mohammad Musaed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, January 11, 2021 10:43:01 AM 
Subject: Refund -6237050004 

Hi Team, 

Order number :6237050004 
RMA:10001228 
Refunded Amount :SAR64.60 

The refund has been processed on 11/14/20 manually payfort but the customer is calaiming he didn't receive it till now 
and he provided us by the bank statement as proof kindly check and do the needful . 

Regards,