Subject: Re: Refund Not Processed #6252031121
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, MAZIM IBRAHIM <[email-masked]>, Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sat, 23 Jan 2021 02:08:13 -0700 (MST)

Hi Team, 

PFA and advise regarding the Mada refund as the customer is claiming that he did not receive the below amounts: 

Order: 6249931491 Amount: SAR40.50 
Order: 6252031121 Amount: SAR46.80 

Regards 
Shakeeb 

From: "MAZIM IBRAHIM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, January 16, 2021 1:11:20 AM 
Subject: Refund Not Processed #6252031121 

Hi Team, 

Problem Statement: Refund Not Processed 
Order ID: 6252031121 & 6249931491 
Tracking ID: NA 
RMA: 1000311806 & 1000309711 
Assistance Required: Need refund for customer. 
Issue Description: As the hybris the refund has been processed on 12/8/20 but customer claiming that he did not received the amount. 

Attached bank statement. 

Regards, 
Mazin Bassi