Subject: RE: Cancellation failed 6244062894
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Fatma Maher <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 23 Jan 2021 06:31:43 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Imran has replied on this.

@Akshay Berry<mailto:[email-masked]> can we please call this customer to confirm?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, January 23, 2021 10:12 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Fatma Maher <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Cancellation failed 6244062894
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order: 6244062894
Order date: Nov 19, 2020

Kindly assist us to cancel the order as it has not shipped since placed.

Regards.
Fauzan

________________________________
From: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 22, 2021 6:23:00 PM
Subject: Cancellation failed 6244062894

Hi Team,

Order number: 6244062894
Order date: Nov 19, 2020

The order has not be shipped, we tried to cancel the order many times but it failed. Kindly check and assist.

Regards,
Fatma

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Order to be cancelled #6244062894
From: Mohd Imran <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Fatma Maher <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, YASSER LSM <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Mon, 18 Jan 2021 06:10:53 +0000

Hi Fauzan,

As per the support team, order is already collected.

Regards,

Mohd. Imran

Customer Support WEB TEAM.

Landmark Tower, Dubai

+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, January 17, 2021 12:51 PM
To: Mohd Imran <[email-masked]>
Cc: Fatma Maher <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; YASSER LSM <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Order to be cancelled #6244062894
Importance: High

External email sender, please take precaution.

Hi Team,

Any update on the below case.

Regards,

Fauzan

  _____

From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 13, 2021 5:15:48 PM
Subject: RE: Order to be cancelled #6244062894

Raised to tech REQ0202135<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fsc_request.do%3Fsys_id%3D644ce8bbdba1289434fed4bdd3961958%26sysparm_record_target%3Dsc_request%26sysparm_catalog%3De0d08b13c3330100c8b837659bba8fb4%26sysparm_catalog_view%3Dcatalog_default&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C8d2c00538a164cc42d8808d8bb77cfd6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637465470555974020%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=L5Yhf1jLgQGIN67%2BxiZFr90PPmyL7ajtkck8GDfTLGU%3D&reserved=0>

Regards,

Mohd. Imran

Customer Support WEB TEAM.

Landmark Tower, Dubai

+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 13, 2021 9:56 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Fatma Maher <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Order to be cancelled #6244062894
Importance: High

External email sender, please take precaution.

Hi Team,

With reference to order #6244062894

Order Date: Nov 19, 2020

Kindly assist us to cancel the order as it has not shipped. and the cancelation is getting failed.

Regards,

Fauzan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C8d2c00538a164cc42d8808d8bb77cfd6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637465470555994019%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZXB8uSVxhVmnhYa5QO5kI5IKBaQONXwYKgSiPpzd7Vw%3D&reserved=0>