Subject: RE: Refund approval #8219340499
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: YASSER LSM <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 23 Jan 2021 06:20:14 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Please go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, January 22, 2021 3:26 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: YASSER LSM <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund approval #8219340499
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for the below case.

Thank you for your help.

Regards.
Fauzan

________________________________
From: "YASSER LSM" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 8, 2021 9:44:30 PM
Subject: Refund approval.

Hi Team,

Subject: Refund approval.

Order No: 8219340499
Order Date : Dec 1, 2020
Tracking ID: SD000664468
Item ids: 153336827 - - Max Factor Eyebrow Pencil          KWD3.25
               155834905 - - Revlon Brow Fantasy                   KWD7.20
               161300403 - - GOSH Brow Pomade Hybrid Liner  KWD6.50
               162345777 - - Wycon Cosmetics Intense Lip Pencil  KWD1.45

Total Price:KWD18.4
Concept: Centrepoint
Ticket:1813277

Issue Description: Issue Description: With reference to the above order, the customer is claiming that the above items are missing. The case was escalated to warehouse in a child ticket No. #1856239. The response from the warehouse was that all the items were shipped to the customer. The case was also escalated to Shipa, but there was no response.

Customer's history: customer is with us from
7/3/20, and he placed 5 orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Yasser

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