Subject: Re: Order status update 6219483412
From: Fatma Maher <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, vishwajeet singh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 22 Jan 2021 06:05:02 -0700 (MST)

Hi Team, 

The order has not been updated, Kindly check and assist. 

Regards, 
Fatma 

From: "FarEye Support" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "fatma maher" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "vishwajeet singh" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 16 January, 2021 22:15:55 
Subject: Re: Order status update 6219483412 

Dear Fatma, 
We tried reaching you but could not get a response from your side. We are proceeding with the ticket # 192058 closure.Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595. Counting you among our customers is something for which we are especially grateful. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/d76b08fcfb9e7a1bf1612d0fe1090d975235446b0a0d178bfe5b8045ab0f36d8 | https://fareye.freshdesk.com/public/tickets/d76b08fcfb9e7a1bf1612d0fe1090d975235446b0a0d178bfe5b8045ab0f36d8 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
T hanks, 
Premanand, 
Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 70-6595-6595 

7+ Mentions 
	
Digital Disruptor 
	
Recognized 

Chicago | London | Dubai | Singapore | India 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

On Sat, 16 Jan at 5:18 AM , FarEye Support <[email-masked]> wrote: 
Dear Fatma, 

Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/d76b08fcfb9e7a1bf1612d0fe1090d975235446b0a0d178bfe5b8045ab0f36d8 | https://fareye.freshdesk.com/public/tickets/d76b08fcfb9e7a1bf1612d0fe1090d975235446b0a0d178bfe5b8045ab0f36d8 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Aseem Mathews 
Technical Engineer | FarEye 
Call: +91 70-6595-6595 || [ http://www.getfareye.com/ | www.getfareye.com ] 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

BQ_BEGIN
On Fri, 15 Jan at 3:20 PM , FarEye Support <[email-masked]> wrote: 
Dear Fatma, 
We would like to inform you that we have checked shared order and reference number both does not exit at our end, kindly share correct order so that we can do needful. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/d76b08fcfb9e7a1bf1612d0fe1090d975235446b0a0d178bfe5b8045ab0f36d8 | https://fareye.freshdesk.com/public/tickets/d76b08fcfb9e7a1bf1612d0fe1090d975235446b0a0d178bfe5b8045ab0f36d8 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
T hanks, 
Premanand, 
Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 70-6595-6595 

7+ Mentions 
	
Digital Disruptor 
	
Recognized 

Chicago | London | Dubai | Singapore | India 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

BQ_BEGIN
On Fri, 15 Jan at 3:05 PM , Fatma Maher <[email-masked]> wrote: 
Hi Team, 

The customer is facing the same problem. Kindly check and do the needful. 

Regards, 
Fatma 

BQ_BEGIN

From: "FarEye Support" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "fatma maher" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "vishwajeet singh" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 14 January, 2021 22:04:13 
Subject: Re: Order status update 6219483412 

Dear Fauzan, 
We would like to inform you that we have checked share order at our end and found that order does not exist our end, kindly check same at your end. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/d76b08fcfb9e7a1bf1612d0fe1090d975235446b0a0d178bfe5b8045ab0f36d8 | https://fareye.freshdesk.com/public/tickets/d76b08fcfb9e7a1bf1612d0fe1090d975235446b0a0d178bfe5b8045ab0f36d8 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
T hanks, 
Premanand, 
Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 70-6595-6595 

7+ Mentions 
	
Digital Disruptor 
	
Recognized 

Chicago | London | Dubai | Singapore | India 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

BQ_END

BQ_END

BQ_END

192058:211857