Subject: Re: Late refund (Cancelled RMA)/9627670467
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: PRINCE MALIK <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 22 Jan 2021 04:34:09 -0700 (MST)

Refunded 

From: "PRINCE MALIK" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, January 22, 2021 3:32:58 PM 
Subject: Late refund (Cancelled RMA)/9627670467 

Hi Team, 

Ticket- 2008930 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Jan 10, 2021 
Order ID: 9627670467 
RMA: 1000450030 
Tracking ID: 46049636942 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Prince