Subject: Re: Collection reference#6257698911
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 10:55:56 +0000

Dear Fauzan,  As per your concern, we have attached the collection reference for the given AWB :  A22FC38       As of now, we are proceeding with the ticket # 194538 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.     After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.     Please provide your valuable feedback.           An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.    You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/cb185dcefdbf66e3f1aa0c573e58101e5647317939ed1a7b1070b10ed5d69a69 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Rajveer Srivastava Technical Engineer | FarEye         Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Fri, 22 Jan at  4:07 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Fauzan, 

 Thanks for contacting FarEye, 
   
 We would like to let you know that we are looking into your concern regarding collection reference id,will get back to you with an update soon. 

   

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/cb185dcefdbf66e3f1aa0c573e58101e5647317939ed1a7b1070b10ed5d69a69 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

               
 
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 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
                           
                            On
                            Fri, 22 Jan at  3:40 PM
                            ,  Fauzan Ahmad . Musalman <[email-masked]>  wrote:
                             
 Hi Team, 
   
 With reference to order #6257698911
 
 AWB: 46403649412

 Kindly assist us to get the collection reference for the above AWB 
   
 Regards, 
 Fauzan 

 
From: "Samer Salmeh" <[email-masked]> To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> Sent: Friday, January 22, 2021 3:25:43 PM Subject: Collection reference#6257698911 

  
 Hi Team, 
  We request you to provide the Alphanumeric Collection references for the Following: 
  AWBs (46403649412) Order ID : 6257698911 
  Regards 
 Same