Subject: Re: Collection references - 6249246452 , 6248169774 , 6248817233
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shatakshi Pandey <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Samer Salmeh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, Bhaskar Mandelia <[email-masked]>
Date: Fri, 22 Jan 2021 03:37:53 -0700 (MST)

Hi Team, 

Any update here ? 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shatakshi Pandey" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Bhaskar Mandelia" <[email-masked]> 
Sent: Saturday, January 16, 2021 4:02:11 PM 
Subject: RE: Collection references - 6249246452 , 6248169774 , 6248817233 

[ mailto:[email-masked] | @Shatakshi Pandey ] 

Not sure what we can do for these orders since when we escalate to Aramex, they keep on asking for the pick up reference. 

When we escalate to Fareye, they are unable to pull up the pick up reference for each order. 

Collection is not happening for all 3 orders. 

Please advise what can be done. 

++ 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, January 2, 2021 7:46 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: Re: Collection references - 6249246452 , 6248169774 , 6248817233 

External email sender, please take precaution. 

Hi Team, 

Please assist on the below, Fareye team is unable to fetch the collection reference as they are receiving an error as mentioned below. We have already ccreated a new AWB and tried providing to them but the same error is coming. 

Thank you for your help! 

Regards, 

Apoorv 

From: "FarEye Support" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, January 2, 2021 12:04:11 PM 
Subject: Re: Re: Collection references - 6249246452 , 6248169774 , 6248817233 

Dear Apoorv, 

Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in the next business day we will proceed with the ticket closure. 

You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9a89b29a53e34897832b08d8af357ebf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637451991593024104%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TK1X399WDY%2F6x9lvlS5CDfjdyUIEHQe1kZDlpg3JiZk%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9a89b29a53e34897832b08d8af357ebf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637451991593034100%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7qD7xXy5fYKmEXgadLuzmvEXuQS9IL6JOYz7MwMWPpo%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 

Nishant Kamal 
Technical Engineer | FarEye 

Call: +91 70-6595-6595 

|| [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9a89b29a53e34897832b08d8af357ebf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637451991593044101%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DFXphOEr7T8Oz%2BgHLbrwBDocuU49ygYlS0N%2BjAPJ7Ao%3D&reserved=0 | www.getfareye.com ] 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

On Fri, 1 Jan at 3:09 PM , FarEye Support <[email-masked]> wrote: 

Dear Apoorv, 

We would like to inform you that we are getting error response for the shared AWB numbers " 46397792722, 46397792895, 46397792571 " 

Below is the response : 

["Pickup.ExistingShipments[0].Number - Shipment is already associated with another pickup"]} 

Due to this response collection, the collection reference number is not generated for the shared AWBs. 

This needs to be checked with the Aramex team. 

Let us know for further assistance. 

Thanks for your kind cooperation. 

You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9a89b29a53e34897832b08d8af357ebf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637451991593044101%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zZ0LRnMob0XwiuT%2BT%2FweooWqD8dxFCL3LDmRQKZCcqI%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9a89b29a53e34897832b08d8af357ebf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637451991593054093%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7dY%2BhX%2BCCnP%2BUoPYSPqVF26ZvAhSDsNQBdrimpUnRJY%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 

Ayushi Singh , Technical Engineer 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9a89b29a53e34897832b08d8af357ebf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637451991593054093%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dNML4H7zeFqkkjOmjuNPTbs2aSZEk93JKmT2qnK4%2FnQ%3D&reserved=0 | FarEye-
 Enabling Digital Logistics ] 

Call: +91 7065956595 

		

	

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FGetFarEye%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9a89b29a53e34897832b08d8af357ebf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637451991593064086%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=M%2B3e10DD4CGsbgLihSjAZErIlTbwQni1T9T3tr%2FzO3I%3D&reserved=0 ] 		

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Ffareyeinaction&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9a89b29a53e34897832b08d8af357ebf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637451991593214019%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2D7mXRchLRmeq53m9L%2F6I%2BP9KYJLLJH8cbYliyIq42U%3D&reserved=0 ] 		

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Ffareye&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9a89b29a53e34897832b08d8af357ebf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637451991593224016%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GwYvtVdb9Dtq0fEWBPRld0iiIGBWTn%2Fg9Mt0Go7Sivs%3D&reserved=0 ] 		

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffareye%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9a89b29a53e34897832b08d8af357ebf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637451991593224016%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hsDCgzyn5L%2B4FJciuxmsV9C22jOm79qbM3SyRsF1XVE%3D&reserved=0 ] 

BQ_BEGIN

On Fri, 1 Jan at 2:51 PM , FarEye Support <[email-masked]> wrote: 

Dear Apoorv, 

Greeting from FarEye! 
We have received your concern regarding collection references. 
We will revert you back as soon as we have an update or need any details to proceed further. 
We are working on the same. 

You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9a89b29a53e34897832b08d8af357ebf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637451991593234010%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=syWrUGAkKtW2CAWOIbye9Vg2bx2vVJfDeuiltf9%2BtEA%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/5ed459e07431010a66596a124089ffb019894cde35467fbe469d86e2edac1fef ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9a89b29a53e34897832b08d8af357ebf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637451991593244005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tu8szdJYhoTF%2BvVFGjyhxI%2BP7s68a89nZFnnt4W%2F63s%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 

Ayushi Singh , Technical Engineer 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9a89b29a53e34897832b08d8af357ebf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637451991593244005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ovwvhBPZo9vgP%2BvDOTC5Kri%2BuzBEZXp4nzv0QVI7jOU%3D&reserved=0 | FarEye-
 Enabling Digital Logistics ] 

Call: +91 7065956595 

		

	

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FGetFarEye%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9a89b29a53e34897832b08d8af357ebf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637451991593254003%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qRZwfV0A1P%2BLyig9YYux1MdLJyBT9R0IGAPuq7mk2So%3D&reserved=0 ] 		

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Ffareyeinaction&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9a89b29a53e34897832b08d8af357ebf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637451991593254003%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1%2FyHkTEvki%2Bu6WxPy3%2F1Zf6M1r1w%2FcVpS9q65l%2FfgVY%3D&reserved=0 ] 		

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Ffareye&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9a89b29a53e34897832b08d8af357ebf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637451991593264003%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tTyVibTs3EKRrH2QmXa3bCs%2BnSqbYKxcyYrCkMJdBDQ%3D&reserved=0 ] 		

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffareye%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9a89b29a53e34897832b08d8af357ebf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637451991593273999%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ro7EXZOzfZee8nO3xbspFBr8RoFlIVKiomGKVHT6ZhM%3D&reserved=0 ] 

BQ_BEGIN

On Fri, 1 Jan at 2:20 PM , Apoorv Joshi <[email-masked]> wrote: 

Hi Team, 

Order Number: 6249246452 , 6248169774 , 6248817233 

AWBs: 46397792722, 46397792895, 46397792571 

Kindly share collection reference for the above AWBs. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, January 1, 2021 2:14:24 PM 
Subject: Collection references 

Hi Team, 

We request you to provide the Alphanumeric Collection references for the Following: 

AWBs (46397792722) (46397792895) (46397792571) 

Regards 
Samer 

BQ_END

BQ_END

188368:211857 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com