From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Osam <[email-masked]>
Date: Fri, 22 Jan 2021 03:26:32 -0700 (MST)

Hi Team, 

Problem Statement: Late Shipping 
Order Date : Jan 13, 2021 
Order ID: 9628434962 
Tracking ID: 962843496299990001 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Jan 13, 2021 and till now she has not received the order. As per the hybris the order status is ready to be shipped. 
Customer is chasing us for her order so we request you to expedite the delivery date asap. 

Regards, 
Osam