Subject: RE: Refund Not Processed# 9619483390
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mohd Imran <[email-masked]>, Dipesh Regmi <[email-masked]>
Cc: Eugene Ocoy <[email-masked]>, Deepak Damodaran <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 22 Jan 2021 10:05:37 +0000

@Dipesh Regmi<mailto:[email-masked]>

Has this been handed over to Conloc?

RP120320002490

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, January 21, 2021 7:08 PM
To: Mohd Imran <[email-masked]>
Cc: Eugene Ocoy <[email-masked]>; Deepak Damodaran <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Refund Not Processed# 9619483390

External email sender, please take precaution.
Hi Imran,

Please advise further on the below. As per WH items still not received.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Eugene ocoy" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 17, 2021 1:50:28 PM
Subject: RE: Refund Not Processed# 9619483390

Hi Imran,

Below AWB return not yet received from the courier.

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 16, 2021 3:40 PM
To: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed# 9619483390

Hi @Eugene Ocoy<mailto:[email-masked]> @Deepak Damodaran<mailto:[email-masked]>,

Please check the status of below refund.

Order ID:  9619483390
Child Ticket: 1928872
Return Tracking ID: RP120320002490
RMA: 1000281176

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 16, 2021 2:47 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Samer Salmeh <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Processed# 9619483390

External email sender, please take precaution.
Hi Jessie,

Please assist in getting the following RMA processed: 1000281176. RMA status is reached warehouse. Wh confirmed under child ticket 1928872 that they have not received the items.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 3, 2021 5:01:49 PM
Subject: Refund Not Processed# 9619483390

Hi Team,

Problem Statement: Refund Not Proccessed
Order Date : 01-Dec-2020
Order ID:  9619483390
Child Ticket: 1928872
Return Tracking ID: RP120320002490
RMA: 1000281176
Assistance Required: Process the refund as soon as possible.

Issue Description: Customer raised a return request for one item and as per customer she/he handed overthe item to the courier team and we have checked with the tracking number that the items have been delivered to the warehouse on 06/12/2020 but according to the hybris the refund has been not processed yet.

AS per WH : Below AWB not yet received from the courier.

Kindly check and do the needful.

Regards,
Samer

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com