Subject: RE: Incident Number INC0941291 is moved to Resolved
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, "Swathir Nalla (TCS)" <[email-masked]>
Cc: IT Service <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, KISHAN SINGH <[email-masked]>
Date: Fri, 22 Jan 2021 09:58:03 +0000

@Apoorv Joshi<mailto:[email-masked]>

Tech is still working on this one.

@Swathir Nalla (TCS)<mailto:[email-masked]> a gentle reminder.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, January 21, 2021 3:18 PM
To: Jessie Caparas <[email-masked]>
Cc: IT Service <[email-masked]>; Swathir Nalla (TCS) <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; KISHAN SINGH <[email-masked]>
Subject: Re: Incident Number INC0941291 is moved to Resolved

External email sender, please take precaution.
Hi Jessie,

Kindly advise if any update on the below Incident ID as the order is still not cancelled.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "IT Service" <[email-masked]<mailto:[email-masked]>>, "Swathir Nalla (TCS)" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 15, 2021 2:56:18 PM
Subject: RE: Incident Number INC0941291 is moved to Resolved

@Swathir Nalla (TCS)<mailto:[email-masked]>

We don't see this RMA at all in Hybris.

We need the full order cancelled because it was not shipped.

Please assist.

New INC0955162

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: IT Service Desk <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 2, 2021 4:52 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Incident Number INC0941291 is moved to Resolved

Dear Jessie Caparas,

The Incident Number INC0941291 has been resolved and will automatically close in 5 days.

Short description: Order cancellation issue in OMS

Resolution notes: Hi Jessie,

For this 6248070674 order return has been created on 15th December with RMA 1000343781 but it has not been processed to hybris and the issue has been addressed and republished to Hybris.

Regards,
Swathir.

Click here to view INC0941291<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3Fsys_id%3Dda5dfbeedbd9289034fed4bdd39619cd&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6f77e67cd1c64181102008d8bdfe353a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637468246801692016%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=paPMBNMufyA1pOExVhF8JSElvXhMQ684jxPYnUsTfc4%3D&reserved=0>

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