Subject: Deduction Complaint
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Osam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 22 Jan 2021 02:28:28 -0700 (MST)

Hi Malik, 

With reference to customer ID: [email-masked] 

Customer complaining that he was trying to place an order on 10/12/2020, but the amount has been deducted from his MADA Card and order not placed. PFA 

We have checked in hybris and not order found with the same details. 

Amount: SAR116 
Transaction ID: 104633 
Date: 10/12/2020 

Kindly check and assist us to close the case. 

Regards, 
Fauzan 

From: "Osam Thabit. Qaid" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 15 December, 2020 02:22:40 
Subject: Refund Complaint 

Hi Team, 

Ticket id: 1857908 

with reference to order number 6253400945, the customer tried to place the order using Mada card but there was an error showing to him so he tried again using COD payment method, but the customer recived a message for the deduction of the amount from his Mada Card, kindly check and do the needful. 

Transaction id: 104633 

Regards, 
Osam