Subject: Re: Deduction 6250546708 - MOC 14567763
From: Apoorv Joshi <[email-masked]>
To: mohamed nagy <[email-masked]>
Cc: Mohammed Athar <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Saad Alonaizi <[email-masked]>
Date: Thu, 21 Jan 2021 07:40:08 -0700 (MST)

Dear Nagy, 

Please advise if any update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "mohamed nagy" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Saad Alonaizi" <[email-masked]> 
Sent: Sunday, December 27, 2020 8:51:26 PM 
Subject: RE: Deduction 6250546708 - MOC 14567763 

Dear [ mailto:[email-masked] | 
@Mohammed Athar ] , 

Confirmed that both is for the same customer, kindly advise if you can proceed with the refund directly or will need us to update the financial tracker sheet, 

Regards, 

Mohamed Nagy 

From: Mohammed Athar <[email-masked]> 
Sent: Monday, December 21, 2020 7:26 PM 
To: Jessie Caparas <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Deduction 6250546708 

Hi Team, 

We have received the amount twice for the mentioned order number. 

For one order 6250546708 refund is already done & the other payment is for order number is 6250454762 which we are unable to view in Hybris. 

Please ensure that both the payments are of same customer to process the refund. 

Thanks & Regards, 

Athar Mohammed, 

Extn 3183 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 18, 2020 12:51 PM 
To: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Deduction 6250546708 

[ mailto:[email-masked] | @Mohammed Athar ] 

Can you help check this please? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 17, 2020 5:34 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; YASSER LSM < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Deduction 6250546708 

External email sender, please take precaution. 

Hi Team, 

Please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "YASSER LSM" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 11 December, 2020 14:15:55 
Subject: Deduction 

Hi Team, 

Subject: Deduction 

Order No: 6250546708 

Ticket No: 1815923 

Description: The customer is claiming that two deductions of same amount have been withdrawn from his account. Bank statement is attached. Note that the order was returned and the refund has been processed. 

​ 

Kindly do the needful. 

Regards, 

Yasser 

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