Subject: RE: Refund not processed// 6246841419
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Thu, 21 Jan 2021 14:01:34 +0000

@Apoorv Joshi<mailto:[email-masked]> Raised to tech.

INC0960457

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, January 21, 2021 1:48 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Refund not processed// 6246841419

External email sender, please take precaution.
Hi Team,

Please assist in getting the RMA published on the below case, customer already returned items to the store but no RMA reflecting on hybris for the same.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 13, 2021 1:42:01 PM
Subject: Refund not processed// 6246841419

Hi Team,

With reference to order ID# 6246841419 the refund has not been processed for RTS items as well as the CS shared us the credit refund receipt for the same.
In the order record no RMA is found and we tried to process the refund manually however the items is not reflecting in the Hybris.

Return items:

- 162677279 - - Sequin Embellished Striped Sweatshirt with Textured Crossbody Bag

- 162791146 - - Full Length Heart Print Pants with Elasticated Waistband and Bow Applique

Please find the attached file and assist us in this regard.

Thank you for your help.

Regards,
Algaily .

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