Subject: Re: Shukran Issue - 1845588
From: Apoorv Joshi <[email-masked]>
To: thiyagarajan arumugam <[email-masked]>
Cc: Shukran Happiness <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, malik ismail <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Thu, 21 Jan 2021 06:24:52 -0700 (MST)

Hi Thiyagu, 

We have checked again and have found the same details in customer's account. The order was an On Validation cancelled order, meaning the order was not placed successfully but the customer did attempted to place the order and the points were deducted from their account. Please find attached screenshots for the same. 

Regards, 
Apoorv 

From: "thiyagarajan arumugam" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Shukran Happiness" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>, "malik ismail" <[email-masked]>, "Algaili Ahmed" <[email-masked]> 
Sent: Thursday, January 21, 2021 5:50:24 PM 
Subject: RE: Shukran Issue - 1845588 

Hello, 

Can you confirm on the member card and offer number? I can’t find any order number 9618233401 under 1800000093682607 member. 

-Thiyagu 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, January 21, 2021 3:48 PM 
To: Thiyagarajan Arumugam <[email-masked]> 
Cc: Shukran Happiness <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>; Algaili Ahmed <[email-masked]> 
Subject: Re: Shukran Issue - 1845588 
Importance: High 

External email sender, please take precaution. 

Hi Thiyagu, 

Please advise if any update on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "thiyagarajan arumugam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shukran Happiness" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 15, 2021 4:09:55 PM 
Subject: Re: Shukran Issue - 1845588 

Hi Thiyagu, 

Card number is 1800000093682607 

Thank you for your help! 

Regards, 

Apoorv 

From: "thiyagarajan arumugam" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shukran Happiness" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 14, 2021 8:33:23 PM 
Subject: RE: Shukran Issue - 1845588 

[ mailto:[email-masked] | @Apoorv Joshi ] – Can you share card number? 

-Thiyagu 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 14, 2021 7:02 PM 
To: Thiyagarajan Arumugam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Shukran Issue - 1845588 

External email sender, please take precaution. 

Hi Thiyagu, 

With reference to the order number: 9618233401 

Customer's order was On Validation Cancellation however customer used the Shukran points - 296, which has not been credited back in customer's account. 

Kindly look into this and do the needful. 

Thank you for your help! 

Regards, 

Apoorv 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com