Subject: Re: Refund issue
From: YASSER LSM <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 21 Jan 2021 04:55:55 -0700 (MST)

Any update? 

From: "yasser lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 19 January, 2021 15:36:34 
Subject: Refund issue 

Hi Team, 

Subject: Refund issue 

Order No: 6243453454 
RAM No. 1000198734 
RMA Tracking No. 46382374360 
Ticket: 1924016 

As per the above tracking ID, the status is showing "Invalid number / data not currently available". The case was escalated to WH in a child ticket No 1944473 and the response was that shipment still not received at Ecom Return. However, the customer is claiming that she returned the items and she is asking for refund. 

Kindly check if the items have been delivered to WH and do the needful. 

Regards, 
Yasser