Subject: Fatal Case 4th - 10th Jan 2021
From: Shakeeb Arsalan <[email-masked]>
To: saeedurrahman choudhary <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 21 Jan 2021 04:22:09 -0700 (MST)

Hi Saeedurrahman, 

PFB fatal mistakes we come across while doing the Audits, I want you to go through the details and make sure that the same thing won't happen again. 

Audit Type 	Agent Name 	Ticket/ Email Id 	Order # 	Customer's Email Date 	Audit Date 	Email Score 	Email Score Category 
Email 	Saeedurrahman 	1971935 	6260192905 	10-Jan-21 	13-Jan-21 	0% 	Fatal 

Reason for Fatal & What should have been done: 

The customer was asking about his order 6260192905 and as per the courier partner website the order was delivered on 3rd of Jan, So you should have confirmed the same with the customer. 
However you kept on escalating the issue for the late delivery continuously without checking the tracking. 

* Y ou have scored in the week between 4th - 10th of Jan 82 % and that is below the benchmark which is 85%. 
(Please note that you have to improve your performance in order to meet & exceed the benchmark) 

* Please go through the audits parameters shared with you earlier and follow the same. 

Regards 
Shakeeb