Subject: Re: Late Collection #7422002698
From: Fatma Maher <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: siny jacob <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 21 Jan 2021 03:34:51 -0700 (MST)

Hi Team, 

The collection has not been done till now, Kindly check and assist. 

Regards, 
Fatma Maher 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "siny jacob" <[email-masked]> 
Cc: "Fatma Maher" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 14 January, 2021 11:58:37 
Subject: Late Collection #7422002698 

Hi Team, 

With reference to order # 7422002698 
Tracking ID: RP1216200002658 

The return request was created on Dec 14, 2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 

Regards, 
Fauzan 

From: "Fatma Maher" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 14 January, 2021 11:13:22 
Subject: No response from 3rd party 

Hi Team, 

Problem Statement: Late Collection ( No response from 3rd party ) 
Order Date : Dec 14, 2020 
Order ID: 7422002698 
Return Tracking ID: RP1216200002658 
Assistance Required: Need urgent collection 

Issue Description: Customer raised a return request on Dec 14, 2020 and the collection is pending since then. I have escalate to the courier team but they are not responding. Kindly check and do the needful. 

Regards, 
Fatma