Subject: Re: Refund not processed// 6246841419
From: Apoorv Joshi <[email-masked]>
To: Algaili Ahmed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 21 Jan 2021 02:47:31 -0700 (MST)

Hi Team, 

Please assist in getting the RMA published on the below case, customer already returned items to the store but no RMA reflecting on hybris for the same. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, January 13, 2021 1:42:01 PM 
Subject: Refund not processed// 6246841419 

Hi Team, 

With reference to order ID# 6246841419 the refund has not been processed for RTS items as well as the CS shared us the credit refund receipt for the same. 
In the order record no RMA is found and we tried to process the refund manually however the items is not reflecting in the Hybris. 

Return items: 

- 162677279 - - Sequin Embellished Striped Sweatshirt with Textured Crossbody Bag 

- 162791146 - - Full Length Heart Print Pants with Elasticated Waistband and Bow Applique 

Please find the attached file and assist us in this regard. 

Thank you for your help. 

Regards, 
Algaily .