Subject: Fatal Case 4th - 10th Jan 2021
From: Shakeeb Arsalan <[email-masked]>
To: ARUNJAY RAJ <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 21 Jan 2021 02:13:56 -0700 (MST)

Hi Arunjay, 

PFB fatal mistake we come across while doing the Audits, I want you to go through the details and make sure that the same thing won't happen again. 

Audit Type 	Agent Name 	Ticket/ Email Id 	Order # 	Customer's Email Date 	Audit Date 	Email Score 	Email Score Category 
Email 	Arunjay Raj 	1967457 	8227017454 	8-Jan-20 	10-Jan-21 	0% 	Fatal 

Reason for Fatal & What should have been done: 
The customer is from KW and he reached out to us to update his contact NO un the following order 8227017454, and you forwarded the issue to the team while you should have created child ticket in the first place. 

Also Kindly i need you to make sure you avoid the spelling & grammatical mistakes in your interactions with the customer. 

* Your score for the week between 4th - 10th of Jan was 87% which is above the benchmark 85%. 

* Please go through the audits parameters shared with you earlier and follow the same. 

Regards 
Shakeeb