Subject: RE: Damaged Item/Collecction arrangement request - 7420633594
From: Jessie Caparas <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Apoorv Joshi <[email-masked]>, Bs WH <[email-masked]>, Sharafuddeen Kulumbil <[email-masked]>, Rafeek Pulikkool <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Srishty Lsm <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 21 Jan 2021 08:52:31 +0000

Hi @Sachin Maheshwari<mailto:[email-masked]>

Customer needs support for both.

Customer wants to know if this item can still be fixed and if not, wants us to take it back for replacement and or a return and refund.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Sachin Maheshwari <[email-masked]>
Sent: Thursday, January 21, 2021 12:27 PM
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Bs WH <[email-masked]>; Sharafuddeen Kulumbil <[email-masked]>; Rafeek Pulikkool <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Srishty Lsm <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: RE: Damaged Item/Collecction arrangement request - 7420633594

Hi @Jessie Caparas<mailto:[email-masked]>,

I am not able to understand the issue here, is it -

  1.  Customer is not able to fix & need support or
  2.  It is damage & hence return has to be arranged.

Hi @Rafeek Pulikkool<mailto:[email-masked]> Sir,

Is there some one at your end, who can contact this customer & help him in fixing the Travel Cot.

Regards,
Sachin

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 21, 2021 11:58 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Bs WH <[email-masked]<mailto:[email-masked]>>; Sharafuddeen Kulumbil <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Srishty Lsm <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Damaged Item/Collecction arrangement request - 7420633594
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

We are not getting a response on the below escalation.

@Sharafuddeen Kulumbil<mailto:[email-masked]> @Bs WH<mailto:[email-masked]> can someone reply?

This case is pending from last year and we are unable to resolve the customer's concern.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 21, 2021 11:50 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Bs WH <[email-masked]<mailto:[email-masked]>>; Sharafuddeen Kulumbil <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Srishty Lsm <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Damaged Item/Collecction arrangement request - 7420633594

External email sender, please take precaution.
Hi Jessie,

Please advise if any update on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "bs wh" <[email-masked]<mailto:[email-masked]>>, "Sharafuddeen Kulumbil" <[email-masked]<mailto:[email-masked]>>, "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Srishty Lsm" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 14, 2021 8:41:55 PM
Subject: RE: Damaged Item/Collecction arrangement request - 7420633594

@Bs WH<mailto:[email-masked]> @Sharafuddeen Kulumbil<mailto:[email-masked]>

Can you please help on this urgently.

++

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 14, 2021 7:09 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Srishty Lsm <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Damaged Item/Collecction arrangement request - 7420633594
Importance: High

External email sender, please take precaution.
Hi Team,

Please assist on the below case, case have been escalated to WWD team as per the matrix however, receiving no response on the same.

161602468 - - Graco Playard Contour Electra Travel Cot

Case pending since Dec 2020.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Srishty Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Subject: No response from third party

Hi Team,

Problem Statement : Damaged item (WWD)

Order Date : Dec 6, 2020
Order ID: 7420633594
Tracking ID : FP1206200006505
Concept: Babyshop

Assistance Required: Need Replacement or Assistance.

Issue Description: The customer has shared the images of the same and is unable to fix it and wants the product to be fixed.

Please find the attachments as provided by the customer.

Kindly advice for the same.

Regards,
Srishty

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com