Subject: Re: Finance Ticket Group Assignment
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Thu, 21 Jan 2021 01:46:00 -0700 (MST)

Hi Jessie, 

Thank you for your feedback. 

We have forwarded the feedback to the whole team and have advised them to properly create the Tickets on hybris when creating for a Bank or Knet transfer again. However, after checking this ticket it appears that it has been created by the agent "Soha Ali". Rest assured we will ensure that our team is following the process correctly. 

Thanks and Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "deeksha" <[email-masked]>, "saurabh" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Sent: Thursday, January 21, 2021 1:55:47 PM 
Subject: Finance Ticket Group Assignment 

Hi Team, 

As observed, some finance tickets are not being actioned by the finance team. 

Upon cross checking, we see tickets created however, it has not been assigned to the concern finance group. 

Please check order ID as a sample – 8220129726 

Ticket ID 03761474 was created however it wasn’t assigned to a group: 

It should look like this after assigning to the correct group only then it will be visible to the finance team: 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

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