Subject: RE: Refund//7408851111
From: Megh singh <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Nooruddeen Othiyil <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 21 Jan 2021 08:26:03 +0000

Hi @Jessie Caparas<mailto:[email-masked]>,

I don’t have access to Hybris.

I am quarantined, will take it on once I do resume my office.

From: Jessie Caparas <[email-masked]>
Sent: Thursday, January 21, 2021 11:06 AM
To: Fauzan Ahmad . Musalman <[email-masked]>; Megh singh <[email-masked]>; Nooruddeen Othiyil <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund//7408851111
Importance: High

Hi @Megh singh<mailto:[email-masked]>

Do you see this order in Hybris?

It hasn’t been refunded from December 2020 and customer has been chasing us.

Ticket ID 03775175

Please check and confirm

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 20, 2021 12:55 PM
To: Megh singh <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund//7408851111
Importance: High

External email sender, please take precaution.
Hi Team,

Please assist in getting the following hybris ticket processed: 03775175 of the order #7408851111 for Bank Transfer. Ticket pending since Dec 27, 2020.

Regards,
Fauzan

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "megh singh" <[email-masked]<mailto:[email-masked]>>, "Nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 30, 2020 2:49:25 PM
Subject: Re: Refund//7408851111

Hi Team,
With reference to order #7408851111
RMA: 1000084699
the bank details of the customer have been updated on hybris.

Please arrange for the transfer ASAP.

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 26, 2020 1:00:13 PM
Subject: Refund//7408851111

Hi Team,

With reference to order #7408851111<callto:6231583256>
RMA: 1000084699<callto:1000063997>

As per the hybris the refund has been to cash value. kindly check and initiate the refund amount to customer's account.

Bank Details :
Account name: Somaya mohsen ALwatah
National Bank of Bahrain (nbb)
Awali branch
Account number :294178082Aco
BH37NBOB00000294178082

Regards,
Ebrahim Hageb

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