Subject: Finance Ticket Group Assignment
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, deeksha <[email-masked]>, Saurabh <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Thu, 21 Jan 2021 08:25:47 +0000

Hi Team,

As observed, some finance tickets are not being actioned by the finance team.

Upon cross checking, we see tickets created however, it has not been assigned to the concern finance group.

Please check order ID as a sample - 8220129726

Ticket ID 03761474 was created however it wasn't assigned to a group:

It should look like this after assigning to the correct group only then it will be visible to the finance team:

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

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