Subject: Missing Item - 8225590400 - MOC case
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Wed, 20 Jan 2021 11:54:09 -0700 (MST)

Hi Team,

Problem Statement: Missing items
Order Date:31/12/2020
Order ID: 8225590400
Tracking ID: FP0101210002035
Assistance Required: Need missing item

Issue Description: Customer placed order for 06 items but as per the customer he/she has only received 05 items, Under the consignment details we can see that all 06 items has been shipped from our side.

Customer history: 1 ITEMS OUT OF 06 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing item is 162618523 - - Juniors Tuff Deluxe Rocker with Toy Bar and the cost of the item is KWD:22.00.The child ticket 1985346 was raised on Jan 14 and the status is closed with out any response. Kindly assist with the refund for the missing item as customer is complaining that she will go to MOC if refund is not processed with in 2 days.

Regards,
Nikhil