Subject: RE: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Tejinder Singh <[email-masked]>, Harshit Luthra <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Murugapandian Mani <[email-masked]>, Wasim Qureshi <[email-masked]>
Date: Wed, 20 Jan 2021 18:45:36 +0000

@Harshit Luthra<mailto:[email-masked]>

Kindly check this email from Tejinder and we need your revert asap.

This has been pending from December 2020.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, January 19, 2021 12:41 PM
To: Tejinder Singh <[email-masked]>; Harshit Luthra <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Murugapandian Mani <[email-masked]>; Wasim Qureshi <[email-masked]>
Subject: Re: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190

External email sender, please take precaution.
Hi Tejinder/Harshit,

Please update on the below on priority. Case pending since Dec 2020.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "tejinder singh" <[email-masked]<mailto:[email-masked]>>
To: "Harshit Luthra" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "Wasim Qureshi" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 3, 2021 10:18:18 AM
Subject: FW: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190

Dear Team,

We sent our team to customer place for replacement but he/she not agree for replacement & insisting for return.

Hi @Harshit Luthra<mailto:[email-masked]>
Kindly check & approve for take back.

Regards,
Tejinder Singh.

From: Murugapandian Mani
Sent: Saturday, January 02, 2021 12:41 PM
To: Hckdelivery Dept <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: FW: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190

Dear Ali/Tejinder

Pls respond on this below concern.

Regards/Mani

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 2, 2021 12:33 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190

External email sender, please take precaution.
Hi Team,

Please be informed that with respect to the order id - 8220044190 the customer has received the damaged item: 161948777 - - Sammy 2-Door Wardrobe (QTY 2) and we have escalated it to the WWD team as per the matrix however there is no update on it from their side.

We request you to please assist us to arranging the return for the same.

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>, "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 25 December, 2020 12:03:12
Subject: Re: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190

Hi Team,

Kindly assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 25 December, 2020 11:53:36
Subject: Home Centre: Damaged item received: Order number: 8220044190 AWB: 15360858220044190

Hi Team,

Kindly note that the customer has received the below item on (13/12), and has confirmed that the item is damaged as shown in the below attachment.

Assistance required: Please contact the customer to arrange an urgent return of the damaged item.

Case id - 1869731
Order number: 8220044190
AWB: 15360858220044190
Item ID: 161948777 - - Sammy 2-Door Wardrobe (QTY 2)
Customer contact number: 96569690101

Best Regards,
Manish

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com