Subject: Re: Refund in Bank Account / 9614893308
From: Hiren Sadhwani <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Punit Darji <[email-masked]>, Sankar T <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Poorvi Chopra <[email-masked]>, Malik Ismail <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 20 Jan 2021 18:44:30 +0000

Hi Jessie,

Profile of cash refunds has been completely moved to another team which Punit works in.

Please reach out to them for cash refunds.

Thanks & Regards,
Hiren
________________________________
From: Jessie Caparas <[email-masked]>
Sent: Wednesday, January 20, 2021 10:42:53 PM
To: Apoorv Joshi <[email-masked]>; Punit Darji <[email-masked]>; Hiren Sadhwani <[email-masked]>; Sankar T <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Poorvi Chopra <[email-masked]>; Malik Ismail <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>
Subject: RE: Refund in Bank Account / 9614893308

@Sankar T<mailto:[email-masked]>

I’m not sure if @Punit Darji<mailto:[email-masked]> is able to view these ticket ID’s.

I’ve come across cases from December which is not refunded and this is hampering customer experience.

FYI @Hiren Sadhwani<mailto:[email-masked]>

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, January 20, 2021 8:01 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Poorvi Chopra <[email-masked]>; Punit Darji <[email-masked]>; Malik Ismail <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Hiren Sadhwani <[email-masked]>
Subject: Re: Refund in Bank Account / 9614893308

External email sender, please take precaution.

Hi Jessie,

Please assist in closing the below. Nov 2020 case.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Punit Darji" <[email-masked]<mailto:[email-masked]>>, "Poorvi Chopra" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Hiren Sadhwani" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 18, 2021 9:01:15 PM
Subject: Re: Refund in Bank Account / 9614893308

Hi Punit/Poorvi,

Please assist in getting the following hybris ticket processed: 03775079 for Bank Transfer. Ticket pending since Dec 27, 2020.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 23, 2020 11:18:45 PM
Subject: RE: Refund in Bank Account / 9614893308

@Seeta Seeta<mailto:[email-masked]>

Create a ticket and assign to the finance team.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 23, 2020 2:31 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund in Bank Account / 9614893308

External email sender, please take precaution.

Hi Malik,

Kindly assist us to process the bank transfer as the account details has already been update on Hybris and also the My Credit has been cancelled.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 15 December, 2020 20:29:04
Subject: Refund in Bank Account / 9614893308

Hi Team,

The customer requested for the bank refund so MyCredit refund is removed and the technical team has updated the bank details in the customer's account so we have escalated to the finance team to initiate the refund in his bank account but till now amount has not refunded.

So we request you please do the needful and help us to close this case as soon as possible.

Order Date: Nov 17, 2020

Order ID: 9614893308

Tracking ID: N/A

Bank Account Number: 170113010001

Refund Amount: AED 208.35

Ticket number - 1755686

We are looking forward to your reply.

Regards

Rehan

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