Subject: Regarding Refund/ 6262554877
From: ARUNJAY RAJ <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 20 Jan 2021 08:18:10 -0700 (MST)

Hi Team, 

Customer placed the order number 6262554877 on Jan 9, 2021 but order status is cancelled and there is no update for the cancellation reason ofr the order. 

Customer used my credit SAR 207.3229 and also shukran points used for the order 173 ( SAR8.65 ) but it'snot refunded to customer account. 

Kindly check and update the reason for the cancellation and also process the refund the all amount in the customer account. 

Escalated on jira concern tem reverted that not able to cancel this order # 6262554877 items from Hybris system, kindly check with OMS team and request them to push the cancellation or short-pick request from OMS to Hybris system 

Thanks for the help. 

Regards, 
Arunjay