Subject: RE: Refund in Bank Account / 9606527936
From: Punit Darji <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Poorvi Chopra <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, Hiren Sadhwani <[email-masked]>
Date: Wed, 20 Jan 2021 13:17:05 +0000

Hello @Jessie Caparas<mailto:[email-masked]>,

Please note that below order is not part of the report as of 19th Jan 21.

Regards,

Punit Darji

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, January 20, 2021 4:36 PM
To: Apoorv Joshi <[email-masked]>; Punit Darji <[email-masked]>
Cc: Poorvi Chopra <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Hiren Sadhwani <[email-masked]>
Subject: RE: Refund in Bank Account / 9606527936
Importance: High

@Punit Darji<mailto:[email-masked]>

Can you see this order in your report?

Ticket ID 03785000 pending from December 30, 2020.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 18, 2021 7:33 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Poorvi Chopra <[email-masked]<mailto:[email-masked]>>; Punit Darji <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund in Bank Account / 9606527936

External email sender, please take precaution.
Hi Jessie,

Please assist in getting the below bank transfer done.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Poorvi Chopra" <[email-masked]<mailto:[email-masked]>>, "Punit Darji" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Hiren Sadhwani" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 7, 2021 8:05:57 PM
Subject: Re: Refund in Bank Account / 9606527936

Hi Team,

With reference to the order number:

Kindly assist in getting the following Hybris Bank transfer ticket processed: 03785000. Customer is chasing for their refund and the case is pending since Nov 2020. Bank details already updated in customer's account.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Punit Darji" <[email-masked]<mailto:[email-masked]>>, "Poorvi Chopra" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 21 December, 2020 20:06:17
Subject: Re: Refund in Bank Account / 9606527936

Hi Team,

Please advise if any update on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Punit Darji" <[email-masked]<mailto:[email-masked]>>, "Poorvi Chopra" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 19, 2020 8:40:38 PM
Subject: RE: Refund in Bank Account / 9606527936

@Punit Darji<mailto:[email-masked]> @Poorvi Chopra<mailto:[email-masked]> Please assist to close this case asap.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 19, 2020 5:29 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Punit Darji <[email-masked]<mailto:[email-masked]>>; Poorvi Chopra <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund in Bank Account / 9606527936

External email sender, please take precaution.
Hi Team,

Please help us to close this case as the case is pending with us since 1 month and customer is chasing us for his refund.

Thanks for your help!

Regards
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Poorvi Chopra" <[email-masked]<mailto:[email-masked]>>, "Punit Darji" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 17 December, 2020 14:31:22
Subject: Re: Refund in Bank Account / 9606527936

Hi Team,

Kindly process the refund in customer's bank account.

Thanks for your help!

Regards
Apoorv
________________________________
From: "Hiren Sadhwani" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Poorvi Chopra" <[email-masked]<mailto:[email-masked]>>, "Punit Darji" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 15 December, 2020 12:20:25
Subject: RE: Refund in Bank Account / 9606527936

Hi Apoorv,

Please note that all cash refunds are handled by @Poorvi Chopra<mailto:[email-masked]> & @Punit Darji<mailto:[email-masked]>. Hence, please reach out to them for closing such cases.

Thanks & Regards,

Hiren Sadhwani
Sr. Finance Executive
Web Team | Landmark Group
w: webteam.com
t: +97145172118

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 15, 2020 10:07 AM
To: Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>
Cc: Poorvi Chopra <[email-masked]<mailto:[email-masked]>>; Punit Darji <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund in Bank Account / 9606527936

External email sender, please take precaution.
HI Hiren,

Thanks for your help!

Customer is chasing us for his refund so kindly process the refund in the customer's bank account.

Regards
Apoorv
________________________________
From: "Hiren Sadhwani" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Poorvi Chopra" <[email-masked]<mailto:[email-masked]>>, "Punit Darji" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 11 December, 2020 13:28:03
Subject: RE: Refund in Bank Account / 9606527936

Adding @Poorvi Chopra<mailto:[email-masked]> & @Punit Darji<mailto:[email-masked]>

Thanks & Regards,

Hiren Sadhwani
Sr. Finance Executive
Web Team | Landmark Group
w: webteam.com
t: +97145172118

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 11, 2020 11:44 AM
To: Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund in Bank Account / 9606527936

External email sender, please take precaution.
Hi Hiren,

Kindly process the refund in the customer's bank account.

Thanks for your help.

Regards
Apoorv
________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 7 December, 2020 11:08:39
Subject: Refund in Bank Account / 9606527936

Hi Team,

The MyCredit refund is removed and the technical team has updated the bank details in the customer's account so we have escalated to the finance team to initiate the refund in his bank account but till now amount has not refunded.

So we request you please do the needful and help us to close this case as soon as possible.

​Order Date: Oct 5, 2020
Order ID: 9606527936
Return Tracking ID: 46039637195
Bank Account Number: 0959002420901

Refund Amount: AED 36

Ticket number - 1740004

We are looking forward to your reply.

Regards
Rehan
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CPunit.Darji%40landmarkgroup.com%7Cb4ff63da60a34d77dbfa08d8bd3fff34%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637467429850090881%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jP%2F2Wvldxk74mxeB4h%2FDgnvfslTIoKerUxopoTwkFng%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com