Subject: Re: Re: collection reference issue 6226648550
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 11:18:40 +0000

Dear Apoorv,     As per your concern, we have attached the collection reference for the given AWB : "A17EAFA"      As of now, we are proceeding with the ticket # 193890 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.    You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/968786054bd07414e18daaac69f1348689116212b786fe66725426fb9de4b6db or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Rajveer Srivastava Technical Engineer | FarEye         Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Wed, 20 Jan at  2:57 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Apoorv, 

We have received your concern regarding collection reference and will update you soon on the same. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/968786054bd07414e18daaac69f1348689116212b786fe66725426fb9de4b6db or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 

Rajveer Srivastava Technical Engineer | FarEye

   
  
Call: +91 70-6595-6595 
 || www.getfareye.com 

 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 

                            On
                            Wed, 20 Jan at  2:54 PM
                            ,  Apoorv Joshi <[email-masked]>  wrote:
                             
 Hi Team, 
   
 Please share the collection reference on the below case. 
   
 Thank you for your help! 
   
 Regards, 
 Apoorv 

 
From: "Fatma Maher" <[email-masked]> To: "Apoorv Joshi" <[email-masked]> Sent: Wednesday, January 20, 2021 2:46:15 PM Subject: collection reference issue 6226648550 

 
 Order no: 6226648550 
 AWB: 46402344822