Subject: RTS Issue - 9622169108
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mayar Mayar Nasser <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>
Date: Wed, 20 Jan 2021 03:43:58 -0700 (MST)

Hi Team, 

With reference to the order number: 9622169108 

Customer has returned the following items in the mentioned order to the store: 161674850, 162427836 

Please find attached receipt shared by the customer for the same. However, customer has also created a return request online from her end again as once she returned the items to the store, the RMA was not published to the hybris and also we have tried to delete the RMA as well but it i snot getting deleted. 

Kindly assist in getting the RMA 1000346073 deleted and RMA for the items items that she returned to store published on Hybris so that the customer can receive their refund. 

Thank you for your help! 

Regards, 
Apoorv