Subject: Re: Late Shipping 6241453221
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Sankar <[email-masked]>, Suvadeep Saha <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, sree adhikessavan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Wed, 20 Jan 2021 02:20:58 -0700 (MST)

Hi Imran, 

Kindly assist in getting an update on the below. Remaining items in this order are still not cancelled. Case pending since Nov 2020. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohd Imran" <[email-masked]> 
To: "Sankar" <[email-masked]> 
Cc: "Suvadeep Saha" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "sree adhikessavan" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, January 19, 2021 4:57:31 PM 
Subject: RE: Late Shipping 6241453221 

Hi [ mailto:[email-masked] | 
@Sankar T ] , 

OMS confirmed that it is canceled. Can you check it again please. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, January 19, 2021 2:53 PM 
To: Mohd Imran <[email-masked]> 
Cc: Sankar T <[email-masked]>; Suvadeep Saha <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Sree Adhikessavan <[email-masked]>; Mohammad Shafeeque <[email-masked]>; seeta.seeta <[email-masked]> 
Subject: Re: Late Shipping 6241453221 

External email sender, please take precaution. 

Hi Imran, 

Please assist in closing the below. Thank you for your help! 

Regards, 

Apoorv 

From: "Sankar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Suvadeep Saha" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 17, 2021 12:58:10 PM 
Subject: Re: Late Shipping 6241453221 

Hi [ mailto:[email-masked] | 
@Mohd Imran ] , 

Are these items cancelled in OMS? If not, please ask OMS team to cancel and publish the short pick to hybris since OMS team is rejecting the cancellation request. 

Thanks, 
Sankar. 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 17 January 2021 at 12:55 PM 
To: Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >, Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >, Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >, Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >, Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >, "seeta.seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Shipping 6241453221 

Hi [ mailto:[email-masked] | 
@Sankar T ] , 

It’s getting failed. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 17, 2021 10:58 AM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Shipping 6241453221 

External email sender, please take precaution. 

Hi [ mailto:[email-masked] | 
@Mohd Imran ] , 

Please initiate the cancellation for this order from cscockpit. 

Thanks, 

Sankar. 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 16 January 2021 at 4:04 PM 
To: Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >, Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >, Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >, Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >, Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >, "seeta.seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Shipping 6241453221 

Hi [ mailto:[email-masked] | 
@Sankar T ] , 

Please cancel all the remaining items in order # 6241453221. 

As all cancelled in OMS 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 15, 2021 9:48 AM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Shipping 6241453221 

External email sender, please take precaution. 

Hi Imran, 

Is there any update in the mentioned case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Suvadeep Saha" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 28 December, 2020 16:48:08 
Subject: RE: Late Shipping 6241453221 

Raised again [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fsc_request.do%3Fsys_id%3D5f6c46e2dbdda49034fed4bdd396192b%26sysparm_record_target%3Dsc_request%26sysparm_catalog%3De0d08b13c3330100c8b837659bba8fb4%26sysparm_catalog_view%3Dcatalog_default&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C629e11fefcde4408b6f708d8bc686660%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637466503902130135%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kcPSat6FDAvMzAbd9bMIBM%2BmtOmlAI1UrMxs4OfXJPA%3D&reserved=0 | REQ0193772 ] 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 24, 2020 12:33 PM 
To: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Shipping 6241453221 

Checking it with tech. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 23, 2020 2:39 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Shipping 6241453221 

External email sender, please take precaution. 

Hi Imran, 

Can you please let us know if there is any update in the below concern. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Suvadeep Saha" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 17 December, 2020 16:35:16 
Subject: RE: Late Shipping 6241453221 

Raised to tech [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3F%26sysparm_action%3DgetRecords%26displayvalue%3Dall%26sysparm_query%3Dactive%253Dtrue%255Enumber%3DINC0932475&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C629e11fefcde4408b6f708d8bc686660%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637466503902140135%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0M7k7mCY2qPsVXG%2F%2BZ5rkm5Qr%2FvwqSfWasb7Rmisync%3D&reserved=0 | 
INC0932475 ] 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 17, 2020 2:17 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Shipping 6241453221 

External email sender, please take precaution. 

Hi Team, 

The order is still In Progress and there is no tracking number also, we request you to kindly look into this concern and assist us with the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Suvadeep Saha" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 29 November, 2020 12:00:20 
Subject: Late Shipping 

Hi Team, 

Problem Statement: What is the issue (Late Shipping) 

Order Date : 12/11/2020 

Order ID: 6241453221 

Tracking ID: NA 

Child Ticket: 1730562 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 12/11/2020 and till now she has not received the order. As per the hybris the order is not shipped 

Customer is chasing us for his/her order so we request you to expedite the delivery. 

Thanks & Regards, 

Seeta Kunwar 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C629e11fefcde4408b6f708d8bc686660%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637466503902140135%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VGaO4holqzW3byzlCiSDPY%2F%2FJHtMyJkct2MrfNbCvfo%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C629e11fefcde4408b6f708d8bc686660%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637466503902150125%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vzaw2wU4l3HI8q5QyZYZTAqWHRFc3O3v%2FyyApN04Lj0%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C629e11fefcde4408b6f708d8bc686660%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637466503902160128%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4QGYQNUtPOk2B5s4hnorh7kr3x7C%2FYfyBeV6kAFsgU8%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. Access to this email by anyone else is unauthorized. This communication may contain confidential or legally or privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. Any opinion, advise or views expressed in this mail are not necessarily the views of Company and no binding nature of the content /message shall be implied or assumed unless the sender has done so expressly with the due authority. 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com