Subject: Refund issue for the items returned under different order // 6249285916
From: Mohammad Shafeeque <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 19 Jan 2021 15:49:35 -0700 (MST)

Hi Team, 

Problem Statement: Refund issue for the items returned under different order 

Order Date : 29/11/2020 
Order ID: 6249285916 
Tracking ID: SD000684763 
Child Ticket No: 1995937 

Assistance Required: Need To Urgent deliver to the Warehouse. 

Issue Description: As per hybris customer raised return request for 7 items under the order No: 6249285916 , but he handed over to the courier he is unable to provide us the tracking ID under which he returned . as per Shipa tracking the return is not collected , customer has 2 more orders (6257471610 & 6256777999 ) under which he returned and got refund as well . 

Please check and confirm weather you have received the items retuned under RMA : 1000284826 and refund the customer. 

Regards, 
Shafeeque