Subject: Re: Refund rejected Case - 6241567506, 6240636079
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Sankar <[email-masked]>, Seeta Seeta <[email-masked]>, YASSER LSM <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, malik ismail <[email-masked]>
Date: Tue, 19 Jan 2021 08:36:46 -0700 (MST)

Hi Jessie, 

Kindly advise if any update on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Sankar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "YASSER LSM" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Saturday, January 9, 2021 3:50:58 PM 
Subject: RE: Refund rejected Case - 6241567506, 6240636079 

[ mailto:[email-masked] | @Sankar T ] 

Was this in the list of orders shared to payfort? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Friday, January 8, 2021 7:34 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; YASSER LSM <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohd Imran <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: Refund rejected Case - 6241567506, 6240636079 

External email sender, please take precaution. 

Hi Team, 

Please assist on the below case regarding rejected refunds as the customer has already allowed 3 weeks and they have still not received their refunds. 

Thank you for your help! 

Regards, 

Apoorv 

From: "YASSER LSM" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 4, 2021 2:36:22 PM 
Subject: Refund rejected 

Hi Team, 

Subject: Refund rejected 

Order No: 6241567506, RMA No: 1000168908, Date of rejected refund: 11/15/20 

Order No: 6240636079, RMA No: 1000168927, Date of rejected refund: 11/15/20 

Case was escalated to Jira, but till now the refund has not been processed yet. 

Kindly do the needful to process the refund. 

Regards, 

Yasser. 

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