Subject: RE: Refund Approval (6243127684 )
From: Mohd Imran <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>
Date: Tue, 19 Jan 2021 11:15:09 +0000

Hi Sachin,

Kindly approve below case to process refund.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, January 19, 2021 2:05 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>
Subject: Refund Approval (6243127684 )
Importance: High

External email sender, please take precaution.
Hi Team

Problem Statement: Refund approval.

Ticket ID:  1719097
Order Date:  Nov 17, 2020
Order ID: 6243127684 (BABYSHOP)
Tracking ID: 46380912174
Total Price: SAR 996.80

Issue Description: Customer placed order for 6 items but as per the customer she has only received 1 item, Under the consignment details we can see that all  items has been shipped/Delivered from our side.

The missing item is
161928535 - - Doctor Playset
162510822 - - MotorShop Battery Operated Toy School Bus
161344435 - - Juniors Lion Printed Moon Chair
161344440 - - Juniors Owl Printed Moon Chair

Total price of he missing item is SAR 176.

Case history: Customer reached out to us on , complaining that he has recived only 1 item instead of his complete order. we have escalated to Aramex they have updated us that the all items has been delivered to he customer. also warehouse has updated us that the all items shipped to Aramex.

Customer's history: customer with us since Mar 2019. and has around 8 completed order.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Fauzan
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