Subject: RE: Refund not processed - 6257471782
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, YASSER LSM <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Sachin Maheshwari <[email-masked]>, Malik Ismail <[email-masked]>
Date: Tue, 19 Jan 2021 11:13:57 +0000

@Apoorv Joshi<mailto:[email-masked]> Refund is processed.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, January 19, 2021 12:58 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; YASSER LSM <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Sachin Maheshwari <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Refund not processed - 6257471782

External email sender, please take precaution.
Hi Team,

Please assist in getting the following RMA processed for the order number 6257471782 : 1000396272. We escalated to WWD team as per matrix 19 days ago to get the RMA processed which was forwarded to the concerned by them to get it processed but no action taken since then.

Case pending since Dec 2020, please assist to close this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "YASSER LSM" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 5, 2021 2:10:45 PM
Subject: Refund not processed

Hi Team,

Subject: Refund not processed

Order No: 6257471782
Order Date Dec 24, 2020
RMA Tracking No:Null
RMA No:1000396272
Ticket No: 1916753

As per Babyshop WH, the WWD item has been delivered to WH. However, the refund has not been processed yet. The response from WH was that "RMA unable to process in WMS for return receiving"

Kindly do the needful.

Regards,
Yasser

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