Subject: Refund Approval (6243127684 )
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Tue, 19 Jan 2021 03:04:37 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1719097 
Order Date: Nov 17, 2020 
Order ID: 6243127684 (BABYSHOP ) 
Tracking ID: 46380912174 
Total Price: SAR 996.80 
Issue Description : Customer placed order for 6 items but as per the customer she has only received 1 item, Under the consignment details we can see that all items has been shipped/Delivered from our side. 

The missing item is 
161928535 - - Doctor Playset 
162510822 - - MotorShop Battery Operated Toy School Bus 
161344435 - - Juniors Lion Printed Moon Chair 
161344440 - - Juniors Owl Printed Moon Chair 

Total price of he missing item is SAR 176. 

Case history : Customer reached out to us on , complaining that he has recived only 1 item instead of his complete order. we have escalated to Aramex they have updated us that the all items has been delivered to he customer. also warehouse has updated us that the all items shipped to Aramex. 

Customer's history : customer with us since Mar 2019. and has around 8 completed order. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 

Regards, 
Fauzan