Subject: Re: Refund not processed - 6257471782
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, YASSER LSM <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, sachin maheshwari <[email-masked]>, Akshay Berry <[email-masked]>, malik ismail <[email-masked]>
Date: Tue, 19 Jan 2021 01:58:06 -0700 (MST)

Hi Team, 

Please assist in getting the following RMA processed for the order number 6257471782 : 1000396272. We escalated to WWD team as per matrix 19 days ago to get the RMA processed which was forwarded to the concerned by them to get it processed but no action taken since then. 

Case pending since Dec 2020, please assist to close this. Thank you for your help! 

Regards, 
Apoorv 

From: "YASSER LSM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, January 5, 2021 2:10:45 PM 
Subject: Refund not processed 

Hi Team, 

Subject: Refund not processed 

Order No: 6257471782 
Order Date Dec 24, 2020 
RMA Tracking No:Null 
RMA No:1000396272 
Ticket No: 1916753 

As per Babyshop WH, the WWD item has been delivered to WH. However, the refund has not been processed yet. The response from WH was that "RMA unable to process in WMS for return receiving" 

Kindly do the needful. 

Regards, 
Yasser